1. Toll-Free telephone number


2. Renewal Notices


3. Second Renewal Notices


4. Billing Cards


5. Second Billing Cards


6. All supplies to veterinarians and authorized registrars to license with the exception of tags which the municipality purchases


7. Database Administration


8. Customized web site


9. Professional Customer Service


10. Ongoing Communication with Veterinarians

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Can agencies choose the style of tag or does PetData make the choice?
Agencies have the option to choose their tag style or they can ask PetData to do it.

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What animal software programs can PetData work with?
PetData works with virtually every animal shelter software available on the market today and its current clients utilize several different programs. PetData has worked extensively with Chameleon software. Please see our Partners page for more information.

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Typically shelters spend an average of $4.50 to $5.00 to administer each license. Why is PetData so inexpensive?
As a business, PetData focuses exclusively on licensing and is extremely efficient while providing a high level of customer service. Since PetData only gets paid based on the number of licenses, we have to be very efficient.

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Why is PetData so expensive? "My shelter doesn't spend nearly that much on licensing."
After extensive research of shelters across the country, PetData has not found a single shelter that provides all of the same services PetData provides for less. Sometime shelters say they spend less, but they often don't include all of the costs such as wages, overtime, fringe benefits, computer hardware and software, postage and shipping and other costs. PetData handles all of these costs as part of its fee.

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How does PetData get paid?
We offer a very low-risk payment structure; PetData is paid solely on performance. Unlike many services today which require up-front payments, PetData requires no advance payments. Instead, we are paid a set fee for each license on a monthly basis; the fee is based on numerous factors, including the licensing fee of the community, as well as the level of work requested by the community.

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How do citizens pay for a license and how can a municipality monitor the payments?
Currently, PetData has two types of financial arrangements for municipalities. One method is to set up a bank account under the name of the municipality. The bank account is used solely for the purpose of collecting and disbursing funds that specific municipality. For example, PetData would set up a bank account at a local bank under the name of "PetData, Your City's Animal Licensing." Citizens of your municipality make their payments to "Your City's Animal Licensing" and we deposit the money into the account.

At the end of each month, we prepare a report listing the amount of money to be paid to your municipality and to PetData. At that time, we mail a check to your municipality and write a check to PetData to be deposited into our general bank account. We can send a copy of the check register, as well as the bank statements, either on a regular basis or upon request. Furthermore, your municipality can audit the bank account at any time. This provides the greatest convenience to each municipality, while providing oversight and security for the funds.

The second type of arrangement is to receive payments from citizens and from veterinarians and deposit the money directly into a municipality’s bank account via a local branch. At the end of each month, PetData submits an invoice and appropriate supporting documentation to the municipality and is paid within thirty days.

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How do our citizens contact PetData since they are not located in Dallas?
Although PetData is physically located in Irving, Texas, we provide services nationwide. As a result, we want to make it very easy for people in every community nationwide to contact us. Therefore, we set up a unique toll-free phone number for each municipality. The unique toll-free number allows us to know where a call is coming from and answer the phone with the name of your municipality. This number can be imprinted on the license tags which makes it very easy to reach us, at no charge to the individual. Our web address can also be printed on the tags, and citizens may obtain licensing information, look up a tag number, or email our office at any time of the day or night.

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Can PetData work with our veterinarians?
Yes! Veterinarians provide a key link to the citizens of your community. We are constantly working to make it easier for veterinarians to participate in animal licensing through streamlining of paperwork and direct data transfer from popular practice management software.

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