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Any company can produce fabulous statements about its capabilities and
achievements. However, the true assessment of a company's value to its
customers is reflected in the actual experience of the customer. We are
proud of our outstanding service and excellent customer service and we want
to share with you some of the letters we have received from customers over
the years.
Assistant Director, Animal Services - Fulton
County, GA
Manager, Animal Care Services Division
- Solano County, CA
Privilege License Supervisor - Raleigh,
NC
Assistant Director, Code Enforcement -
Dallas, TX
Chairman, Animal Shelter Commission -
Dallas, TX
Owner, Highland Park Animal Clinic - Dallas,
TX
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To Whom It May Concern:
Fulton County Animal Services, which provides animal control and related services to unincorporated Fulton County and 8 municipalities including the city of Atlanta, has contracted with PetData, Inc. since November 2003 for animal licensing.
I have found that PetData has provided excellent, professional service in that capability. PetData has vastly improved our turnaround time for licenses, has increased the number of animals licensed and has freed up several of our staff members so they can provide other services needed in our operation. I would strongly recommend PetData to any organization looking to outsource their licensing program.
Sincerely,
Susan Feingold
Assistant Director
Fulton County Animal Services
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Solano County Animal Care has had a contract for dog licensing with PetData, Inc. since August 2002. During this time we have been very pleased with the quality of the work performed by PetData on our behalf. Of particular importance to us has been the fact that, through this service, we have increased the number of licensed dogs by over 20%, greatly improving the quality of life for both the dogs and people who reside in the county. Further, the management and staff at PetData have always been easy to work with and highly responsive to our needs as a client.
We have been quite happy with our association with PetData, and intend to continue this quite productive relationship with them for the foreseeable future.
Sincerely,
Ron Whitfield
Manager
Solano County Animal Care Services Division
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The City of Raleigh has contracted with PetData to operate our animal-licensing program for the last two years. PetData's efforts have eliminated nearly all of the staff time needed to manage this program, while offering our citizens a professionally run, efficient licensing program. I would wholeheartedly recommend their services.
Before contracting with PetData, our licensing program was very manual, and very staff intensive. Citizens were often confused and frustrated by our licensing and renewal processes. In addition, it was often difficult for persons who had found pets to determine who to call to reunite lost pets with their owners. PetData has vastly improved our record keeping ability. Citizens are now sent easy to understand renewal forms that allow several, including online, payment options. PetData's phone number and web address are conveniently placed on each animal tag. This makes it much easier for citizens to determine who a pet belongs to.
In conclusion our staff is very happy with PetData's services.
Sincerely,
Privilege License Supervisor
City of Raleigh
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PetData, Inc. has been a contractor for the City of Dallas' Department of Code Compliance, Animal Control Division, since 1995. The company tracks the animal registration program, and provides statistical data for registration and vaccination of animals within the city.
PetData Inc. provides an excellent service, and principals of the company are creative, responsive, and of the highest integrity.
Please contact me if you have any questions.
Sincerely,
Cheritta L Johnson, Assistant Director
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I serve as Chairman of the Dallas Animal Shelter Commission, a commission appointed by the Dallas City Council to oversee the operations of the Dallas Animal Control Department. In that capacity I have had numerous occasions to deal with PetData, Inc. which serves as a contract provider to the City of Dallas for its animal registration program. PetData, Inc. has done an excellent job in that capacity and has come up with several innovative ideas to improve our animal registration program. I highly recommend them to you. Should you need any additional information please do not hesitate to call.
Sincerely,
Robert L. Trimble
Chairman, Animal Shelter Commission
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As a veterinarian in the City of Dallas, I have participated in the Animal Registration program by selling tags both before and after PetData contract with the City to administer the program. Having worked with the Animal Shelter directly prior to 1995, I experienced the benefits of privatization first-hand.
PetData has provided efficient and superior service to both veterinarians and citizens in the City of Dallas, and I highly recommend them to you.
Please contact me at 214-528-3360 if you have any questions.
Sincerely,
Dr. John Vandermeer, DVM
Highland Park Animal Clinic
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