Common Questions

Please choose the option that best describes the notice you received:

There may be several reasons why you received a bill when you have a current license. We're happy to help with your account information - please fill out this form to begin the process.

We will mail your tag and receipt within 10 business days from the day we receive your required paperwork and payment. Please allow an additional 3-5 business days to receive your tag in the mail. If we have not received correct payment or required documentation, you will be notified via mail and the processing of your registration will be delayed.

Replacements for lost or damaged tags are available at no charge if the pet’s registration is current. To request a replacement tag, send a note through the mail, call 214-687-9129, or Email Us. Please designate the pet for which you are requesting a replacement tag. There is no cost to replace a tag.

Highland Village Animal Registration
C/O PetData
PO Box 141929
Irving, TX 75014-1929

A current registration may be transferred to the new owner of a currently registered pet. Please mail your request of ownership change and a signed statement from the original owner authorizing the transfer to:

Highland Village Animal Registration
C/O PetData
PO Box 141929
Irving, TX 75014-1929

A refund may be available if a duplicate payment was made for your registration. To request a refund, please contact Highland Village Animal Registration at 214-687-9129. Be sure to include the pet’s current registration tag number if it is available, and as much information as possible regarding your payments and where the payments were made.

Your pet’s registration is valid for one year from the date it was issued.

The Animal Care facility is located at the northwest corner of the Animal Medical Center, 2810 Justin Road Highland Village TX 75077.

If you have a question regarding animal services which is not related to registering your pet, please call (972) 317-6551.

If the pet that you have found is wearing a Highland Village registration tag, please call our office at 214-687-9129 for assistance.

If an Animal Services Officer finds your pet, and your pet is wearing a current registration tag on its collar, Animal Services will try to contact you. If another citizen finds your pet with its registration tag, they can call the toll-free number on the tag. A staff member from Animal Control or from the Animal Registration Office will attempt to contact you to let you know who has found your pet.

If your pet has been lost, Animal Services recommends that you visit the shelter to look for your pet.

The primary reason is to prevent the spreading of rabies. Rabies is a constant health threat, and rabies vaccinations are good for your pet’s health. Did you know that rabies is 100% fatal for humans if not treated properly? Pet registration helps Animal Services monitor compliance with local and state rabies vaccination laws.

Registration also helps Animal Services identify family pets, should an animal become lost. The registration fees are used to care for animals and investigate complaints about stray animals, among other services. Other goals of pet registration are to promote responsible pet ownership and to reduce the tragedies associated with lost pets and pet overpopulation. 

Licensing Ordinance

All dogs and cats older than four months of age in Highland Village must be vaccinated for rabies and registered with the City. Pets undergoing a change of ownership must be registered within 10 days.

View the complete Highland Village ordinance

Due Date

Payment for your registration is due within 30 days of your pet’s vaccination date or prior registration expiration date.

License Term

Your pet’s registration is valid for one year from the date it was issued.

Highland Village chose to privatize pet registration in 2009 to promote the registration program, to increase the cost-effectiveness of the program, and to provide additional services to its citizens. Fees from pet registration are deposited to the City and benefit the animals in their care.

PetData, Inc., headquartered in Farmers Branch, Texas, provides pet registration services for municipalities and animal welfare agencies throughout North America. The company, a member of the National Animal Control Association, has been in business since 1993. PetData’s goals are to increase pet registration, to reduce animal euthanasia, to educate the community, and to help solve animal services problems.

We at PetData consider the privacy of our clients to be of paramount importance. PetData has never sold information or data to any third-party. PetData does not use any personally identifiable data collected for any purpose other than those as determined by client contracts.

We do not respond to requests for information from non-client individuals or corporations, nor do we release information without the express written consent of our client agencies. Groups or individuals requesting licensing data should contact the individual client's animal services agency director as we release data only to our contracted client.