Common Questions

Questions About Notices

Questions About Current Licenses

Questions About Lost and Found Animals

Questions About Pet Licensing

Questions About PetData


Why did I receive this notice?

Please choose the option that best describes the notice you received:


Why am I being billed when I have a current license?

There may be several reasons why you received a bill when you have a current license. We're happy to help with your account information - please fill out this form to begin the process.


How do I apply for a dog park pass?

Take advantage of Ankeny's 7.5 acres dog park, allowing dogs of all sizes to run freely in an entirely fenced in area! The park features a half-acre pond, separate small and large dog areas, and open green space for your dog to run.

Save time and pay online! Don't forget to add on the Dog Park Pass option when you checkout! Remember - dog park passes cannot be purchased online after a pet’s license has been purchased. Dog park passes may be added to a license at a later date, but payment must be made by check. View your payment options.

Ankeny Dog Park passes are $25 for residents and $35 for non-residents. Annual dog park passes are good until December 31. A rabies certificate and signed dog park release of liability is required in addition to the fee. The gate code for the dog park will be provided on the tag receipt that is mailed along with your dog park tag.


When will I get my license tag?

We will mail your tag within 10 business days from the day we receive your completed license application and payment. Please allow an additional 3-5 business days to receive your tag in the mail. If we have not received correct payment or required documentation, you will be notified via mail and the processing of your license will be delayed.

How do I get a replacement tag?

You may obtain a replacement tag by sending a check or money order payable to “Ankeny Pet Licensing" in the amount of $5.00 to the mailing address below. Please do not send cash. You may include either a copy of your prior license receipt or a note to designate the pet for which you are purchasing a replacement tag. If you need assistance, you may call customer service toll-free at 1-877-730-6348.

Ankeny Pet Licensing
c/o PetData
PO Box 141929
Irving, TX 75014-1929

Only one license tag can be active at one time. Requests for multiple tags for the same animal cannot be fulfilled.


Can I transfer a license?

Licenses may not be transferred from one owner to another owner or from one pet to another pet. A new license must be purchased. Click here to view your licensing options.


Can I obtain a refund?

A refund may be available for the following reasons:

  1. If a duplicate payment was made for the same pet and the same license term. Be sure to include the pet’s current license tag number if it is available, and as much information as possible regarding your payments.
  2. If the pet owner lived outside the city limits at the time of licensing.

Refunds are not available for unused time or if the pet is altered during the licensing period and you paid at the higher rate.

To request a refund, please send your request in writing or via email to Customer Service.


How long is this license valid?

Licenses are valid from Jan. 1 through Dec. 31 and are due by March 31 annually.


Where is the local animal shelter?

The animal shelter for the City of Ankeny is located at the following address:

Animal Rescue League of Iowa
5452 NE 22nd St
Des Moines, IA 50313

To report stray animals or for questions unrelated to licensing, please call the City of Ankeny Animal Control at 515-286-3333.


I have found a pet: what should I do?

If the pet that you have found is wearing a City of Ankeny license tag, please call our office at 1-877-730-6348 for assistance.


I have lost a pet: what should I do?

If a Community Resource Officer finds your pet, and your pet is wearing a current license tag on its collar, the City will contact you. If another citizen finds your pet with its license tag, they may call the phone number on the license tag and you will be put in touch with the person who found the pet.

Pets found by Animal Control are held short-term by the Ankeny Police Department and then transferred to the Animal Rescue League of Iowa. If your pet has been lost, the City recommends that you call 515-286-3333 regarding your pet.


Why should I license?

Licensing helps Animal Control identify family pets, should a pet become lost. The fees from licensing are used to care for pets and investigate complaints about stray animals, among other services. Other goals of pet licensing are to promote responsible pet ownership and to reduce the tragedies associated with lost pets and pet overpopulation.


What are the licensing requirements?

Licensing Ordinance

All dogs and cats over the age of 6 months must be licensed between January 1 and March 31 each year, or within 30 days of the date that the pet is acquired or brought into the City.

View the complete Ankeny ordinance

Due Date

Payment for your license is due by March 31. If you are licensing for the first time, you must purchase a license within 30 days of acquiring a pet over the age of 6 months or within 30 days of moving into the City of Ankeny.

License Term

Licenses are valid from Jan. 1 through Dec. 31 and are due by March 31 annually.


Why was licensing privatized?

The City chose to privatize pet licensing beginning in 2020 to promote pet licensing, to increase the cost-effectiveness of the program, and to provide additional services to its citizens.


Who is PetData?

PetData, Inc., headquartered in Dallas, Texas, provides animal licensing services for municipalities and animal welfare agencies throughout the United States. The company, a member of the National Animal Control Association, has been in business since 1994. PetData’s goals are to increase animal licensing, to reduce animal euthanasia, to educate the community, and to help solve animal control problems.

Does PetData sell information?

We at PetData consider the privacy of our clients to be of paramount importance. PetData has never sold information or data to any third-party. PetData does not use any personally identifiable data collected for any purpose other than those as determined by client contracts.

We do not respond to requests for information from non-client individuals or corporations, nor do we release information without the express written consent of our client agencies. Groups or individuals requesting licensing data should contact the individual client's animal services agency director as we release data only to our contracted client.

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