Late fees will no longer be waived as of May 1, 2021.

Common Questions

Questions About Notices

Questions About Current Licenses

Questions About Lost and Found Animals

Questions About Pet Licensing

Questions About PetData


Why did I receive this notice?

Please choose the option that best describes the notice you received:


Why am I being billed when I have a current license?

There may be several reasons why you received a bill when you have a current license. We're happy to help with your account information - please fill out this form to begin the process.


When will I get my license tag?

The first metal license tag you will receive from the Town of Marana will be permanently assigned to your dog, and in subsequent years, you will not receive a new tag during the renewal process unless requested. If you have lost your tag or it has become unreadable, please pay the replacement tag fee when you mail your renewal, and a new tag will be mailed with your license registration. Otherwise, a receipt only will be mailed.

We will mail your tag and license receipt within 10 business days from the day we receive your completed license application and payment. Please allow an additional 3-5 business days to receive your tag or receipt in the mail. If we have not received correct payment or proper documentation you will be notified via mail and the processing of your license will be delayed.


How do I get a replacement tag?

You may obtain a replacement tag by sending a check or money order payable to “Town of Marana" in the amount of $10.00 to the mailing address below. Please do not send cash. You may include either a copy of your prior license receipt or a note to designate the dog for which you are purchasing a replacement tag. If you need assistance, you may call customer service toll-free at 1-844-420-1544.

If you are renewing your dog’s license, please indicate that a replacement tag is needed on the renewal form and include the replacement tag fee.

Marana Animal Services
c/o PetData
PO Box 141929
Irving, TX 75014-1929

Only one license tag can be active at one time. Requests for multiple tags for the same animal cannot be fulfilled.


Can I transfer a license?

A current license may be transferred from one owner to the new owner of the same pet free of charge. Please send proof of change of ownership along with a current rabies certificate and payment to the following address:

Marana Animal Services
c/o PetData
PO Box 141929
Irving, TX 75014-1929


Can I obtain a refund?

A refund may be available for the following reasons:

  1. If a duplicate payment was made for the same pet and the same license term. Be sure to include the pet’s current license tag number if it is available, and as much information as possible regarding your payments.
  2. If a dog was licensed at the unaltered rate and spayed or neutered during the term of the license. Be sure to include proof of alteration which includes the date that the pet was spayed or neutered.
  3. If the pet owner lived outside the Town of Marana at the time of licensing.

Refunds are not available for unused time.

To request a refund, please send your request in writing or via email to Customer Service.


How long is this license valid?

Licenses are valid for 1, 2 or 3 years from the date of vaccination, and will expire on the anniversary of the vaccination date. Licenses will not be valid beyond the expiration of the rabies vaccination.


Where is the local animal shelter?

The animal shelter for the Town of Marana is located at the following address:

Humane Society of Southern Arizona
3450 N. Kelvin Blvd
Tucson, AZ 85716

To report stray animals or for questions unrelated to licensing, please call Animal Control at 520-382-8020.


I have found a pet: what should I do?

If the pet that you have found is wearing a Town of Marana license tag, please call our office at 1-844-420-1544 for assistance.


I have lost a pet: what should I do?

If an Animal Control Officer finds your pet, and your pet is wearing a current license tag on its collar, Animal Control will contact you. If another citizen finds your pet with its license tag, they may call the phone number on the license tag and you will be put in touch with the person who found the pet.

If your pet has been lost, Animal Control recommends that you visit the shelter to look for your pet at least every other day. Sheltering of strays for the Town of Marana is provided by Humane Society of Southern Arizona. You may also contact Animal Control at 520-382-8020 regarding your pet.


Why should I license?

Licensing helps Animal Control identify family pets, should an animal become lost. The fees from licensing are used to care for animals and investigate complaints about stray animals, among other services. Other goals of animal licensing are to promote responsible pet ownership and to reduce the tragedies associated with lost pets and pet overpopulation.


What are the licensing requirements?

Licensing Ordinance

All dogs 3 months of age and older must be licensed with the Town of Marana within 30 days.

View the complete Town of Marana ordinance.

Due Date

Payment for your license is due within 30 days of the expiration of your current license. If you are licensing for the first time, you must purchase a license within 30 days of obtaining a dog over the age of 3 months or within 30 days of moving into the Town of Marana.

A late fee is added to the license fee if your license is purchased after the due date. The late fee is $10 if the license is renewed more than 30 days late.

License Term

Licenses are valid for 1, 2 or 3 years from the date of vaccination, and will expire on the anniversary of the vaccination date. Licenses will not be valid beyond the expiration of the rabies vaccination.


Why was licensing privatized?

The Town of Marana chose to privatize animal licensing beginning in 2017 to promote animal licensing, to increase the cost-effectiveness of the program, and to provide additional services to its citizens.


Who is PetData?

PetData, Inc., headquartered in Dallas, Texas, provides animal licensing services for municipalities and animal welfare agencies throughout the United States. The company, a member of the National Animal Control Association, has been in business since 1994. PetData’s goals are to increase animal licensing, to reduce animal euthanasia, to educate the community, and to help solve animal control problems.

Does PetData sell information?

We at PetData consider the privacy of our clients to be of paramount importance. PetData has never sold information or data to any third-party. PetData does not use any personally identifiable data collected for any purpose other than for those purposes as required by client contracts.

We do not respond to requests for information from non-client individuals or corporations, nor do we release information without the express written consent of our clients. PetData does not and will not share or sell client data with any other parties or make client data publicly available unless authorized by the client or required under a legal subpoena. All data belongs to our clients, and PetData serves only as a custodian for client-owned data.

Groups or individuals requesting data should contact their City or County directly as PetData will only release data to our contracted clients.

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