Common Questions

Please choose the option that best describes the notice you received:

There may be several reasons why you received a bill when you have a current license. We're happy to help with your account information - please fill out this form to begin the process.

The metal license tag is permanently assigned to your pet, and you will not receive a new tag during the renewal process unless requested. If you have lost your tag or it has become unreadable, please request a replacement tag when you mail your renewal, and a new tag will be mailed with your license registration. Otherwise, a receipt only will be mailed.

We will mail your tag or license receipt within 10 business days from the day we receive your completed license application and payment. Please allow an additional 3-5 business days to receive your tag or receipt in the mail. If we have not received correct payment or proper documentation you will be notified via mail and the processing of your license will be delayed.

Replacements for lost or damaged tags are available at no charge if the pet's license is current. To request a replacement tag, send a note to the address below, call toll-free 1-855-223-1681 or email us.

If you are renewing your pet's license,please indicate that a replacement tag is needed on the renewal form.

City of Rocklin Dog Licensing
c/o PetData
PO Box 141929
Irving, TX 75014-1929

Only one license tag can be active at one time. Requests for multiple tags for the same animal cannot be fulfilled.

City of Rocklin licenses or tags may not be transferred to a new owner or a different pet. A new license must be purchased.

A refund may be available for the following reasons:

1. If a duplicate payment was made for the same pet and the same license term. Be sure to include the pet's current license tag number if it is available, and as much information as possible regarding your payments.
2. If the pet owner lived outside the City of Rocklin at the time of licensing.
3. If the pet died within 60 days of the owner paying for the license.

Partial refunds of 2- or 3-year licenses are allowed if the refund is requested within the first 12 months of the license. Partial refunds are allowed for the following reasons:

1. The pet is deceased.
2. The pet was given away or lost.
3. The pet owner has moved outside the city limits of Rocklin.

To request a refund, please send your request in writing to the address below or via email to Customer Service. Please include information about where and when your payments were made.

City of Rocklin Dog Licensing
c/o PetData
PO Box 141929
Irving, TX 75014-1929

Licenses must be purchased for the same period of time as the pet's rabies vaccination, and the license will expire on the same day that the dog's rabies vaccination expires. Rabies laws state that the license term cannot exceed the rabies expiration date.

Strays picked up by Rocklin Animal Control will be sheltered by the Rocklin Police Department located at 4080 Rocklin Road, and then by Placer County Animal Services located at 11232 B Avenue in Auburn.

To report stray animals or for questions unrelated to licensing, please call Rocklin Animal Control at (916) 625-5400.

If the pet that you have found is wearing a City of Rocklin license tag, please call our office toll-free at 1-855-223-1681.

You may also call Rocklin Animal Control at (916) 625-5400.

If an Animal Control Officer finds your pet, and your pet is wearing a current license tag on its collar, Animal Services will contact you. If another citizen finds your pet with its license tag, they may use the tag number to contact you by calling the phone number on the license tag.

If your pet has been lost, Animal Services recommends that you visit the shelter to look for your pet at least every other day. Strays picked up by Rocklin Animal Control will be sheltered by the Rocklin Police Department located at 4080 Rocklin Road, and then by Placer County Animal Services located at 11232 B Avenue in Auburn. You may also contact Rocklin Animal Control at (916) 625-5400 regarding your pet.

Licensing helps Animal Services identify family pets, should an animal become lost. The fees from licensing are used to care for animals and investigate complaints about stray animals, among other services. Other goals of animal licensing are to promote responsible pet ownership and to reduce the tragedies associated with lost pets and pet overpopulation. 

Licensing Ordinance

All dogs 4 months of age and older must be licensed with the City of Rocklin immediately upon moving to the city or attaining the age of 4 months.

View the complete City of Rocklin ordinance

Due Date

Payment for your license is due within 30 days of the expiration of your current license. If you are licensing for the first time, the license is due upon obtaining a dog over the age of 4 months or upon moving into the City of Rocklin.

A late fee is added to the license fee if your license is not purchased by the due date. The late fee is $7.16 per month for an unaltered pet and $3.58 per month for a spayed or neutered pet.

License Term

Licenses must be purchased for the same period of time as the pet's rabies vaccination, and the license will expire on the same day that the dog's rabies vaccination expires. Rabies laws state that the license term cannot exceed the rabies expiration date.

The City of Rocklin chose to privatize animal licensing beginning in 2011 to promote animal licensing, to increase the cost-effectiveness of the program, and to provide additional services to its citizens.

PetData, Inc., headquartered in Dallas, Texas, provides animal licensing services for municipalities and animal welfare agencies throughout North America. The company, a member of the National Animal Control Association, has been in business since 1994. PetData's goals are to increase animal licensing, to reduce animal euthanasia, to educate the community, and to help solve animal control problems.

We at PetData consider the privacy of our clients to be of paramount importance. PetData has never sold information or data to any third-party. PetData does not use any personally identifiable data collected for any purpose other than for those purposes as required by client contracts.

We do not respond to requests for information from non-client individuals or corporations, nor do we release information without the express written consent of our clients. PetData does not and will not share or sell client data with any other parties or make client data publicly available unless authorized by the client or required under a legal subpoena. All data belongs to our clients, and PetData serves only as a custodian for client-owned data.

Groups or individuals requesting data should contact their City or County directly as PetData will only release data to our contracted clients.