- Call Customer Service:
The orange postcard is the Third Notice that has been mailed to you to request payment for your pet's license. At this time, please either make payment or see the instructions below if you believe we have mailed this notice in error.
Just above your name on the card you received is the Reference Number you should use when contacting us about your notice. Also listed on the front of the card is your pet's name, the license fee that is due at this time, and the rabies vaccination expiration date that we have on file for your pet.
If you have recently purchased a San Mateo County Animal License, please make sure you have a tag that states "San Mateo Co.", and a license receipt with a future license expiration date. If you have a current license from San Mateo County and receive a renewal notice, your record will be updated shortly. You may disregard the notice or email Customer Service.
To pay for your license quickly and conveniently, you may make payment online via major credit card. Any required documents may be scanned and uploaded or submitted later by fax, mail or email. The license will be issued after all required documents are received. For more information, please select from menu on the left. If you cannot find the answer to your question, please Contact Us and a Customer Service Representative will assist you.