Common Questions

Questions About Notices

Questions About Current Licenses

Questions About Lost and Found Animals

Questions About Pet Licensing

Questions About PetData

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Why did I receive this notice?

Please choose the option that best describes the notice you received:

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Why am I being billed when I have a current license?

There may be several reasons why you received a bill when you have a current license. We're happy to help with your account information - please fill out this form to begin the process.

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When will I get my license tag?

We will mail your tag within 10 business days from the day we receive your completed license application and payment. Please allow an additional 3-5 business days to receive your tag in the mail. If we have not received correct payment or required documentation, you will be notified via mail and the processing of your license will be delayed.
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How do I get a replacement tag?

You may obtain a replacement tag by sending a check or money order payable to "Wylie Animal Licensing" in the amount of $2.00 to the mailing address below. Please do not send cash. You may include either a copy of your prior license receipt or a note to designate the pet for which you are purchasing a replacement tag. If you need assistance, you may call customer service at 972-354-8350.

Wylie Animal Licensing
c/o PetData
PO Box 141929
Irving, TX 75014-1929

Only one license tag can be active at one time. Requests for multiple tags for the same animal cannot be fulfilled.

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Can I transfer a license?

Licenses may not be transferred from one owner to another owner or from one pet to another pet. A new license must be purchased. Click here to view your licensing options.

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Can I obtain a refund?

A refund may be available for the following reasons:

  1. If a duplicate payment was made for the same pet and the same license term. Be sure to include the pet’s current license tag number if it is available, and as much information as possible regarding your payments.
  2. If the pet owner lived outside the City of Wylie limits at the time of licensing.

Refunds are not available for unused time.

To request a refund, please send your request in writing or via email to Customer Service.

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How long is this license valid?

License will be valid for 1 year from purchase date unless the rabies vaccination expires sooner. License will not be valid beyond the expiration of the vaccination. A current rabies certificate is required for licensing.

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Where is the local animal shelter?

The animal shelter for the City of Wylie is located at the following address:

Wylie Animal Shelter
949 Hensley Ln, Bldg 100
Wylie, TX 75098

To report stray animals or for questions unrelated to licensing, please call City of Wylie Animal Services at 972-429-8047.

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I have found a pet: what should I do?

If the pet that you have found is wearing a City of Wylie license tag, please call our office at 972-354-8350 for assistance.

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I have lost a pet: what should I do?

If an Animal Services Officer finds your pet, and your pet is wearing a current license tag on its collar, Animal Services will contact you. If another citizen finds your pet with its license tag, they may call the phone number on the license tag and you will be put in touch with the person who found the pet.

If your pet has been lost, Animal Services recommends that you contact them immediately and provide a lost animal report. You may contact Animal Services at 972-429-8047 or email them at [email protected] regarding your pet.

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Why should I license?

Licensing helps Animal Services identify family pets, should an animal become lost. The fees from licensing are used to care for animals and investigate complaints about stray animals, among other services. Other goals of animal licensing are to promote responsible pet ownership and to reduce the tragedies associated with lost pets and pet overpopulation.

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What are the licensing requirements?

Licensing Ordinance

All dogs and cats 4 months of age and older must be licensed with the City of Wylie within 14 days of being in the city.

View the complete City of Wylie ordinance

Due Date

Payment for your license is due within 30 days of the expiration of your current license. If you are licensing for the first time, you must purchase a license within 14 days of obtaining a pet over the age of 4 months or within 14 days of moving into the City of Wylie.

License Term

License will be valid for 1 year from purchase date unless the rabies vaccination expires sooner. License will not be valid beyond the expiration of the vaccination. A current rabies certificate is required for licensing.

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Why was licensing privatized?

The City chose to privatize animal licensing beginning in 2021 to promote animal licensing, to increase the cost-effectiveness of the program, and to provide additional services to its citizens.

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Who is PetData?

PetData, Inc., headquartered in Dallas, Texas, provides animal licensing services for municipalities and animal welfare agencies throughout the United States. The company, a member of the National Animal Control Association, has been in business since 1994. PetData’s goals are to increase animal licensing, to reduce animal euthanasia, to educate the community, and to help solve animal control problems.
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Does PetData sell information?

We at PetData consider the privacy of our clients to be of paramount importance. PetData has never sold information or data to any third-party. PetData does not use any personally identifiable data collected for any purpose other than those as determined by client contracts.

We do not respond to requests for information from non-client individuals or corporations, nor do we release information without the express written consent of our client agencies. Groups or individuals requesting licensing data should contact the individual client's animal services agency director as we release data only to our contracted client.

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