Common Questions

Please choose the option that best describes the notice you received:

There may be several reasons why you received a bill when you have a current license. We're happy to help with your account information - please fill out this form to begin the process.

We will mail your tag within 10 business days from the day we receive your completed license application and payment. Please allow an additional 3-5 business days to receive your tag in the mail. If we have not received correct payment or required documentation, you will be notified via mail and the processing of your license will be delayed.

To request a replacement tag, send a note through the mail, call (214) 687-9125, or e-mail PetData Customer Service. Please designate the pet for which you are requesting a replacement tag. There is no cost to replace a tag.

Irving Pet Registration
C/O PetData
PO Box 141929
Irving, TX 75014-1929

A current license may be transferred to the new owner of a currently licensed pet. Please mail the request of ownership change and a signed statement from the original owner authorizing the transfer to:

Irving Pet Registration
C/O PetData
PO Box 141929
Irving, TX 75014-1929

A refund may be available if a duplicate payment was made for your license. To request a refund, contact Irving Animal Services at (972) 721-2256. Be sure to include the pet’s current license tag number if it is available, and as much information as possible regarding your payments and where the payments were made.

If your pet has a 1-year rabies vaccination, your license will be valid for one year from the date you registered your pet. If your pet received a 3-year rabies vaccination, your license will be valid for 3 years from the date that you registered.

Irving Animal Shelter has moved to its new campus, effective March 27, 2010.

Irving Animal Services
4140 Valley View Lane
Irving, TX  75038

If you have a question regarding animal services which is not related to licensing your pet, please call (972) 721-2256.

If the pet that you have found is wearing a City of Irving license tag, please call our office at (214) 687-9125 for assistance.

If an Animal Services Officer finds your pet and your pet is wearing a current license tag on its collar, Animal Services will try to contact you. If another resident finds your pet with its license tag, they may call the phone number on the license tag and you will be put in touch with the person who found the pet.

If your pet has been lost, Animal Services recommends that you visit the shelter to look for your pet.

Registration helps Animal Services identify family pets should an animal become lost. The fees from registration are used to care for animals and investigate complaints about stray animals, among other services. In addition, pet registration also helps to promote responsible pet ownership and to reduce the tragedies associated with lost pets and pet overpopulation.

Also, pet registration helps prevent the spreading of rabies. Rabies is a constant health threat, and rabies vaccinations are good for your pet’s health. Did you know that rabies is 100 percent fatal for humans if not treated properly? Pet registration helps Animal Services monitor compliance with local and state rabies vaccination laws. 

Licensing Ordinance

Beginning June 1, 2008, all dogs and cats 4 months of age and older in Irving must be vaccinated for rabies and registered with the City of Irving. Dogs new to the city or undergoing a change of ownership must be registered within 30 days.

View the complete City of Irving ordinance

Due Date

Payment for your license is due within 30 days of your pet’s vaccination date or prior license expiration date.

License Term

If your pet has a 1-year rabies vaccination, your license will be valid for one year from the date you registered your pet. If your pet received a 3-year rabies vaccination, your license will be valid for 3 years from the date that you registered.

The City of Irving chose to privatize pet registration in 2008 to promote the registration program, to increase the cost effectiveness of the program, and to provide additional services to its residents. Fees from pet registration are deposited to the city and benefit the animals in their care.

PetData Inc., headquartered in Irving, provides pet registration services for municipalities and animal welfare agencies throughout North America. The company, a member of the National Animal Control Association, has been in business since 1993. PetData’s goals are to increase pet registration, to reduce animal euthanasia, to educate the community, and to help solve animal services problems.

We at PetData consider the privacy of our clients to be of paramount importance. PetData has never sold information or data to any third-party. PetData does not use any personally identifiable data collected for any purpose other than those as determined by client contracts.

We do not respond to requests for information from non-client individuals or corporations, nor do we release information without the express written consent of our client agencies. Groups or individuals requesting licensing data should contact the individual client's animal services agency director as we release data only to our contracted client.