Palm Beach County, Florida Not your city or county?

Customer service will be closed for Thanksgiving November 27th and 28th. PetData.com and online pet licensing are available for your convenience.

PetData wishes you and yours a safe and happy holiday!

Common Questions

Questions About Notices

Questions About Current Licenses

Questions About Lost and Found Animals

Questions About Pet Licensing

Questions About PetData

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Why did I receive this notice?

Please choose the option that best describes the notice you received:

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Why am I being billed when I have a current license?

There may be several reasons why you received a bill when you have a current license. We're happy to help with your account information - please fill out this form to begin the process.

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When will I get my license tag?

We will mail your tag or license receipt within 10 business days from the day we receive your completed license application and payment. Please allow an additional 3-5 business days to receive your tag or receipt in the mail. If we have not received correct payment or proper documentation you will be notified via mail and the processing of your license will be delayed.

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How do I get a replacement tag?

You may obtain a replacement tag by sending a check or money order payable to "Palm Beach County Animal Care & Control" in the amount of $5.00 to the mailing address below. Please do not send cash. Please include a copy of your license receipt or a note to designate the pet for which you are purchasing a replacement tag. If you need assistance, you may call customer service at 1-855-223-1678.

PBC Animal Care & Control Licensing
c/o PetData
PO Box 141929
Irving, TX 75014-1929

Only one license tag can be active at one time. Requests for multiple tags for the same animal cannot be fulfilled.

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Can I transfer a license?

If you are the new owner of a currently licensed pet, you may obtain a transfer license by submitting a letter from the pet's previous owner which includes the following items:

  1. New owner's information (name, address & phone number)
  2. Pet's information (current license tag number, pet description and microchip if applicable)

PBC Animal Care & Control Licensing
c/o PetData
PO Box 141929
Irving, TX 75014-1929

Licenses may not be transferred from one pet to another pet.

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Can I obtain a refund?

A refund may be available for the following reasons:

  1. If a duplicate payment was made for the same pet and the same license term. Be sure to include the pet's current license tag number if it is available, and as much information as possible regarding your payments.
  2. If a previously spayed or neutered pet was licensed at the unaltered rate. Be sure to include proof of alteration dated prior to the licensing date.
  3. If the pet owner lived outside Palm Beach County at the time of licensing.

Refunds are not available for unused time or if the animal is altered during the licensing period and you paid at the higher rate.

To request a refund, please send the unopened tag in its original packaging and a copy of the cleared check along with your request to:

PBC Animal Care & Control Licensing
c/o PetData
PO Box 141929
Irving, TX 75014-1929

A refund check to be issued will be issued 12 weeks after the licensing office receives the license tag and refund request. Refund requests must include the metal license tag and a copy of the cleared check.

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How long is this license valid?

By ordinance, licenses are valid for one year from the date of the rabies vaccination or the anniversary of the vaccination date. A license cannot be valid for a longer period than the current rabies vaccination.

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Where is the local animal shelter?

Palm Beach County Animal Care & Control
7100 Belvedere Road
West Palm Beach FL 33411

To report stray animals or for questions unrelated to licensing, please call Palm Beach Animal Care & Control at 561-233-1200.

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I have found a pet: what should I do?

If the pet that you have found is wearing a Palm Beach County Animal Care & Control license tag, please enter the tag number in the tag search box to the left or call our office at 1-855-223-1678 for assistance.

To report a found pet, please contact Lost & Found at 561-233-1282 or submit a report online. To report a stray pet for pick up, please call Palm Beach County Animal Care & Control at 561-233-1200, ext. 0.

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I have lost a pet: what should I do?

If an Animal Control Officer finds your pet, and your pet is wearing a current license tag on its collar, Animal Services will contact you. If another citizen finds your pet with its license tag, they may use the tag number to contact you through our online tag search or by calling the phone number on the license tag.

If your pet has been lost, Animal Services recommends that you visit the shelter to look for your pet at least every other day. You may also contact Animal Control Lost & Found at 561-233-1282 regarding your pet or submit a report online.

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Why should I license?

Licensing helps Animal Services identify family pets, should an animal become lost. The fees from licensing are used to care for shelter animals and investigate animal cruelty, among other vital community services. Other goals of animal licensing are to promote responsible pet ownership and to reduce the tragedies associated with lost pets and pet overpopulation. 

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What are the licensing requirements?

Licensing Ordinance

All dogs and cats 6 months of age and older must be licensed with Palm Beach County within 30 days of being in the county.

View the complete Palm Beach County ordinance

Due Date

Payment for your license is due by the expiration date of your prior license. If your pet is being licensed for the first time, you must purchase a license within 30 days of acquiring your pet, and within 30 days of moving into Palm Beach County. License tags are required by law for all cats and dogs 6 months of age or older.

A late fee of $10 is added to the license fee if your license is not purchased within 30 days of the license expiration date.

License Term

By ordinance, licenses are valid for one year from the date of the rabies vaccination or the anniversary of the vaccination date. A license cannot be valid for a longer period than the current rabies vaccination.

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Why was licensing privatized?

Palm Beach County Animal Care & Control chose to privatize animal licensing beginning in 2011 to promote animal licensing, to increase the cost-effectiveness of the program, and to provide additional services to its citizens.

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Who is PetData?

PetData, Inc., headquartered in Farmers Branch, Texas, provides animal licensing services for municipalities and animal welfare agencies throughout the United States. The company, a member of the National Animal Control Association, has been in business since 1993. PetData’s goals are to increase animal licensing, to reduce animal euthanasia, to educate the community, and to help solve animal control problems.
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Does PetData sell information?

We at PetData consider the privacy of our clients to be of paramount importance. PetData has never sold information or data to any third-party. PetData does not use any personally identifiable data collected for any purpose other than those as determined by client contracts.

We do not respond to requests for information from non-client individuals or corporations, nor do we release information without the express written consent of our client agencies. Groups or individuals requesting licensing data should contact the individual client's animal services agency director as we release data only to our contracted client.

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