Common Questions

Please choose the option that best describes the notice you received:

There may be several reasons why you received a bill when you have a current license. We're happy to help with your account information - please fill out this form to begin the process.

We will mail your tag within 10 business days from the day we receive your completed license application and payment. Please allow an additional 3-5 business days to receive your tag in the mail. If we have not received correct payment or required documentation, you will be notified via mail and the processing of your license will be delayed.

To request a replacement tag, send a note through the mail to the address below, call 1-833-259-2135, or e-mail PetData Customer Service. Please designate the pet for which you are requesting a replacement tag. There is no cost to replace a tag.

Citrus County Animal Services
c/o PetData
PO Box 141929
Irving, TX 75014-1929

Only one license tag can be active at one time. Requests for multiple tags for the same animal cannot be fulfilled.

Licenses may not be transferred from one owner to another owner or from one pet to another pet. A new license must be purchased. Click here to view your other licensing options.

A refund may be available for the following reasons:

1. If a duplicate payment was made for the same pet and the same license term. Be sure to include the pet’s current license tag number if it is available, and as much information as possible regarding your payments.
2. If a previously spayed or neutered pet was licensed at the unaltered rate. Be sure to include proof of alteration dated prior to the licensing date.
3. If a pet is spayed or neutered within 45 days of licensing, a refund for the difference between the unaltered and altered fee may be refunded with proof of alteration date from the veterinarian.

Refunds are not available for unused time.

To request a refund, please send your request in writing or via email to Customer Service.

License will be valid for 1 or 3 years from date of vaccination, but will not be valid beyond the expiration of the rabies vaccination. A 3-year vaccination must have been given less than 6 months before the license date to receive a 3-year license.

Citrus County Animal Services is located at 4030 S. Airport Rd in Inverness.

To report stray animals or for questions unrelated to licensing, please call Animal Services at 352-726-1121.

If the pet that you have found is wearing a Citrus County license tag, please call our office at 1-833-259-2135 for assistance.

If an Animal Services Officer finds your pet, and your pet is wearing a current license tag on its collar, Animal Services will contact you. If another citizen finds your pet with its license tag, they may call the phone number on the license tag and you will be put in touch with the person who found the pet.

If your pet has been lost, Animal Services recommends that you visit the shelter to look for your pet at least every other day. Sheltering of strays for the Citrus County is provided by Citrus County Animal Services. You may also contact Animal Services at 1-352-726-1121 regarding your pet.

Licensing helps Animal Services identify family pets, should an animal become lost. The fees from licensing are used to care for animals and investigate complaints about stray animals, among other services. Other goals of animal licensing are to promote responsible pet ownership and to reduce the tragedies associated with lost pets and pet overpopulation.

Licensing Ordinance

All dogs, cats, and ferrets 4 months of age or older must be vaccinated against rabies and registered with Animal Services. The owner of a newly acquired pet must register within 30 days.

View the complete Citrus County ordinance

Due Date

Payment for your license is due within 30 days of the expiration of your current license. If you are licensing for the first time, you must purchase a license within 30 days of obtaining a pet over the age of 4 months.

License Term

License will be valid for 1 or 3 years from date of vaccination, but will not be valid beyond the expiration of the rabies vaccination. A 3-year vaccination must have been given less than 6 months before the license date to receive a 3-year license.

Citrus County chose to privatize animal licensing beginning in 2018 to promote animal licensing, to increase the cost-effectiveness of the program, and to provide additional services to its citizens.

PetData, Inc., headquartered in Dallas, Texas, provides animal licensing services for municipalities and animal welfare agencies throughout the United States. The company, a member of the National Animal Control Association, has been in business since 1994. PetData’s goals are to increase animal licensing, to reduce animal euthanasia, to educate the community, and to help solve animal control problems.

We at PetData consider the privacy of our clients to be of paramount importance. PetData has never sold information or data to any third-party. PetData does not use any personally identifiable data collected for any purpose other than for those purposes as required by client contracts.

We do not respond to requests for information from non-client individuals or corporations, nor do we release information without the express written consent of our clients. PetData does not and will not share or sell client data with any other parties or make client data publicly available unless authorized by the client or required under a legal subpoena. All data belongs to our clients, and PetData serves only as a custodian for client-owned data.

Groups or individuals requesting data should contact their City or County directly as PetData will only release data to our contracted clients.