Common Questions

Please choose the option that best describes the notice you received:

There may be several reasons why you received a bill when you have a current registration. We're happy to help with your account information - please fill out this form to begin the process.

We will mail your tag and registration receipt within 10 business days from the day we receive your payment and required paperwork. Please allow an additional 3-5 business days to receive your tag and receipt in the mail. If we have not received correct payment or proper documentation, you will be notified via mail and the processing of your registration will be delayed.

Your pet’s registration may be his or her ticket home! City of Plano registration tags are embedded with a QR-code to help the finder of a lost pet quickly connect with the owner, without the pet having to make a stop at the animal shelter!

Your City of Plano tag is valid as a city registration tag when you receive it, and no further action is required. However, your registration tag comes with an important FREE benefit! The modern and durable tag, produced by PetHub, may be linked to PetHub’s FREE online pet profile, where pet owners can update existing contact information and enter additional phone numbers, email addresses, family and veterinary contacts and more. The service also includes access to PetHub’s 24/7 call center.

Be sure to activate your pet’s registration tag with PetHub to receive these free benefits. More than 96% of lost animals with PetHub tags are returned to their owners within 24 hours, many without ever entering a shelter.

You will receive a new City of Plano registration tag each year when you register your pet. Be sure to activate each tag to continue receiving your free PetHub benefits!

You may obtain a replacement tag by sending a check or money order made payable to "City of Plano" in the amount of $5.00 to the mailing address below. Please do not send cash. Please include a copy of your registration receipt or a note to designate the pet for which you are purchasing a replacement tag.

Plano Animal Registration
C/O PetData
PO Box 141929
Irving, TX 75014-1929

Only one registration tag can be active at one time. Requests for multiple tags for the same animal cannot be fulfilled.

City of Plano registrations cannot be transferred to a new owner or a different pet. A new registration must be purchased.

A refund may be available for the following reasons:

1. If a duplicate payment was made for the same pet and the same registration term. Be sure to include the pet's current registration tag number if it is available, and as much information as possible regarding your payments.
2. If a previously spayed or neutered pet was registered at the unaltered rate. Be sure to include proof of alteration dated prior to the registration date.
3. If the pet owner lived outside the city limits of Plano at the time of registration.

To request a refund, please send your request in writing or via email to Customer Service.

Your pet’s first registration is valid for one year from the date it was issued. Subsequent licenses will expire one year from the expiration of the previous license.

Plano Animal Shelter
4028 W Plano Pkwy.
Plano, Texas

To report stray animals or for questions unrelated to registration, please call 972-769-4360.

If the pet that you have found is wearing a City of Plano registration tag, please call our office at 214-687-9136 for assistance.

If an Animal Services Officer finds your pet, and your pet is wearing a current registration tag on its collar, Animal Services will try to contact you. If another citizen finds your pet with its registration tag, they can call the number on the tag. A staff member from Animal Services or from the Animal Registration Office will attempt to contact you to let you know who has found your pet.

If your pet has been lost, Animal Services recommends that you visit the shelter to look for your pet at least every other day. The shelter is located at 4028 W Plano Pkwy.

The primary reason is to prevent the spreading of rabies. Rabies is a constant health threat, and rabies vaccinations are good for your pet's health. Did you know that rabies is 100% fatal for humans if not treated properly? Animal registration helps Animal Services monitor compliance with local and state rabies vaccination laws.

Registration also helps Animal Services identify family pets, should an animal become lost. The registration fees are used to care for animals and investigate complaints about stray animals, among other services. Other goals of animal registration are to promote responsible pet ownership and to reduce the tragedies associated with lost pets and pet overpopulation.

Licensing Ordinance

All dogs, cats and ferrets 4 months of age and older are required to be vaccinated against rabies and be registered annually with the City of Plano.

View the Complete Plano Ordinance

Due Date

Payment for your registration is due 30 days from the expiration of your current registration's expiration. If you are registering for the first time, you must purchase a registration within 30 days of obtaining a dog, cat or ferret over the age of 4 months or within 30 days of establishing residence in the City of Plano.

Any owner that applies for an annual registration thirty-one (31) or more days after the expiration date of their pet's previous registration shall be assessed a late fee of $10.00.

License Term

Your pet’s first registration is valid for one year from the date it was issued. Subsequent licenses will expire one year from the expiration of the previous license.

The City of Plano chose to privatize animal registration in 2010 to promote animal registration, to increase the cost-effectiveness of the program, and to provide additional services to its citizens.

PetData, Inc., headquartered in Dallas, Texas, provides animal licensing services for municipalities and animal welfare agencies throughout the United States. The company, a member of the National Animal Control Association, has been in business since 1994. PetData’s goals are to increase animal licensing, to reduce animal euthanasia, to educate the community, and to help solve animal control problems.

We at PetData consider the privacy of our clients to be of paramount importance. PetData has never sold information or data to any third-party. PetData does not use any personally identifiable data collected for any purpose other than for those purposes as required by client contracts.

We do not respond to requests for information from non-client individuals or corporations, nor do we release information without the express written consent of our clients. PetData does not and will not share or sell client data with any other parties or make client data publicly available unless authorized by the client or required under a legal subpoena. All data belongs to our clients, and PetData serves only as a custodian for client-owned data.

Groups or individuals requesting data should contact their City or County directly as PetData will only release data to our contracted clients.