- Call Customer Service:
1-866-297-7763
Common Questions
Questions About Notices
Questions About Current Licenses
Questions About Lost and Found Animals
Questions About Pet Licensing
Questions About PetData
Why did I receive this notice?
Please choose the option that best describes the notice you received:
Why am I being billed when I have a current license?
There may be several reasons why you received a bill when you have a current license. We're happy to help with your account information - please fill out this form to begin the process.
When will I get my license tag?
How do I get a replacement tag?
You may obtain a replacement tag by sending a check or money order payable to “City of West Richland" in the amount of $8.00 to the mailing address below. Please do not send cash. You may include either a copy of your prior license receipt or a note to designate the pet for which you are purchasing a replacement tag. If you need assistance, you may call customer service toll-free at 1-866-297-7763.
West Richland Dog Licensing
c/o PetData
PO Box 141929
Irving, TX 75014-1929
Only one license tag can be active at one time. Requests for multiple tags for the same animal cannot be fulfilled.
Can I transfer a license?
Licenses may not be transferred from one owner to another owner or from one pet to another pet. A new license must be purchased. Click here to view your licensing options.
Can I obtain a refund?
A refund may be available for the following reasons:
- If a duplicate payment was made for the same pet and the same license term. Be sure to include the pet’s current license tag number if it is available, and as much information as possible regarding your payments.
Refunds are not available for unused time or if the animal is altered during the licensing period and you paid at the higher rate.
To request a refund, please send your request in writing or via email to Customer Service.
How long is this license valid?
Licenses are valid for 1 or 3 years, depending on which license term has been purchased. A three-year license may only be purchased if your dog has received a three year rabies vaccination within the last 60 days. Three-year licenses will be valid through the expiration of the rabies vaccination.
Where is the local animal shelter?
For information on lost or found pets, contact City of West Richland Animal Control Officer at 509-967-7112 from Tuesday through Saturday, 10am-6:30pm. Outside of the Animal Control Officer’s hours, you may contact the non-emergency dispatch number at 509-628-0333.
I have found a pet: what should I do?
If the pet that you have found is wearing a City of West Richland license tag, please call 509-967-7112 for assistance.
I have lost a pet: what should I do?
If an Animal Control Officer finds your pet, and your pet is wearing a current license tag on its collar, Animal Control will contact you. If another citizen finds your pet with its license tag, they may call the phone number on the license tag and you will be put in touch with the person who found the pet.
Why should I license?
Licensing helps Animal Control identify family pets, should an animal become lost. The fees from licensing are used to care for animals and investigate complaints about stray animals, among other services. Other goals of animal licensing are to promote responsible pet ownership and to reduce the tragedies associated with lost pets and pet overpopulation.
What are the licensing requirements?
Licensing Ordinance
All dogs 7 months of age and older must be licensed with the city. Newly acquired dogs over the age of 7 months must be licensed within 30 days of acquisition.
View the complete City of West Richland ordinance
Due Date
Payment for your license is due within 30 days of the expiration of your current license. If you are licensing for the first time, you must purchase a license within 30 days of obtaining a dog over the age of 7 months.
A late fee is added to the license fee if your license is not purchased by the due date. The late fee is $10 per license.
License Term
Licenses are valid for 1 or 3 years, depending on which license term has been purchased. A three-year license may only be purchased if your dog has received a three year rabies vaccination within the last 60 days. Three-year licenses will be valid through the expiration of the rabies vaccination.
Why was licensing privatized?
The city chose to privatize animal licensing beginning in 2019 to promote animal licensing, to increase the cost-effectiveness of the program, and to provide additional services to its citizens.
Who is PetData?
Does PetData sell information?
We at PetData consider the privacy of our clients to be of paramount importance. PetData has never sold information or data to any third-party. PetData does not use any personally identifiable data collected for any purpose other than for those purposes as required by client contracts.
We do not respond to requests for information from non-client individuals or corporations, nor do we release information without the express written consent of our clients. PetData does not and will not share or sell client data with any other parties or make client data publicly available unless authorized by the client or required under a legal subpoena. All data belongs to our clients, and PetData serves only as a custodian for client-owned data.
Groups or individuals requesting data should contact their City or County directly as PetData will only release data to our contracted clients.