Eugene, Oregon Not your city or county?

Common Questions

Questions About Notices

Questions About Current Licenses

Questions About Lost and Found Animals

Questions About Pet Licensing

Questions About PetData

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Why did I receive this notice?

Please choose the option that best describes the notice you received:

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Why am I being billed when I have a current license?

There may be several reasons why you received a bill when you have a current license. We're happy to help with your account information - please fill out this form to begin the process.

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When will I get my license tag?

On July 1, 2012, the City of Eugene took over licensing responsibilities for Eugene dogs from Lane County. A new City of Eugene license tag will be included free of charge the first time you license your pet through the city. This license tag is permanently assigned to your pet, and you will not receive a new tag during the renewal process in future years unless requested. If you have lost your tag or it has become unreadable, please pay the replacement tag fee when you mail your renewal, and a new tag will be mailed with your license registration. Otherwise, a receipt only will be mailed

We will mail your tag or license receipt within 10 business days from the day we receive your completed license application and payment. Please allow an additional 3-5 business days to receive your tag or receipt in the mail. If we have not received correct payment or proper documentation you will be notified via mail and the processing of your license will be delayed.

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How do I get a replacement tag?

On July 1, 2012, the City of Eugene took over licensing responsibilities for Eugene dogs from Lane County. A new City of Eugene license tag will be included free of charge the first time you license your pet through the city. Please discard your pet's old Lane County tag when you receive the new City tag. Please only pay the replacement tag fee if your pet has previously received a City of Eugene tag which is now lost or unreadable.

You may obtain a replacement tag by sending a check or money order payable to "City of Eugene" in the amount of $5.00 to the mailing address below. Please do not send cash. You may include either a copy of your prior license receipt or a note to designate the pet for which you are purchasing a replacement tag. If you need assistance, you may call customer service toll-free at 1-855-328-1400 or email us.

If you are renewing your pet's license, please indicate that a replacement tag is needed on the renewal form and include the replacement tag fee.

City of Eugene Animal Licensing
c/o PetData
PO Box 141929
Irving, TX 75014-1929

Only one license tag can be active at one time. Requests for multiple tags for the same animal cannot be fulfilled.

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Can I transfer a license?

If your pet has a current license in another city or county in the State of Oregon but now resides in Eugene, you may apply for a free transfer license with proof of the current license to the address below. You will be issued a Eugene license tag for the remaining time that the original license was valid.

City of Eugene Animal Licensing
c/o PetData
PO Box 141929
Irving, TX 75014-1929

Licenses may not be transferred from one owner to another owner or from one pet to another pet.

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Can I obtain a refund?

A refund may be available for the following reasons:

  1. If a duplicate payment was made for the same pet and the same license term. Be sure to include the pet's current license tag number if it is available, and as much information as possible regarding your payments.
  2. If a previously spayed or neutered pet was licensed at the unaltered rate. Be sure to include proof of alteration dated prior to the licensing date.
  3. If the pet owner lived outside the city limits of Eugene at the time of licensing.
  4. If the pet died within 60 days of the owner paying for the license.

Refunds are not available for unused time or if the animal is altered during the licensing period and you paid at the higher rate.

To request a refund, please send your request in writing to the address below or via email to Customer Service. Please include information about where and when your payments were made.

City of Eugene Animal Licensing
c/o PetData
PO Box 141929
Irving, TX 75014-1929

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How long is this license valid?

Licenses may be purchased for 1, 2 or 3 years, with fees charged accordingly. New licenses expire on the anniversary of the purchase date. Renewal licenses expire on the anniversary of the prior license expiration.

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Where is the local animal shelter?

1st Avenue Shelter
3970 W 1st Ave
Eugene, Oregon
(541) 844-1777

To report stray animals or for questions unrelated to licensing, please call Eugene Animal Control at (541) 687-4060.

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I have found a pet: what should I do?

If the pet that you have found is wearing a Eugene license tag, please enter the tag number in the tag search box to the left.

Sheltering of strays for the City of Eugene is provided by the 1st Avenue Shelter.

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I have lost a pet: what should I do?

If an Animal Services Officer finds your pet, and your pet is wearing a current license tag on its collar, Animal Services will contact you. If another citizen finds your pet with its license tag, they may use the tag number to contact you through our online tag search or by calling the phone number on the license tag.

If your pet has been lost anywhere in Lane County, including the City of Eugene, Animal Services recommends that you visit the 1st Avenue Shelter to look for your pet at least every other day. Animals in the shelter are also viewable online. Lost dogs may also be reported to City of Eugene Animal Services by calling (541) 687-4060. Many community members also use Craigslist to list lost and found dogs.

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Why should I license?

Licensing helps Animal Services and the public identify family pets that have become lost and help them get home faster. Licensing fees are used to help Eugene's lost, abandoned, hurt and neglected animals, among other services. Our animal licensing goals are to promote responsible pet ownership, reduce the tragedies associated with lost pets, and provide a stronger safety net for animals in need. 

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What are the licensing requirements?

Licensing Ordinance

All dogs in the City of Eugene with a set of permanent canine teeth or 6 months old, whichever comes first, must have a current rabies vaccination and must be licensed with the City of Eugene within 5 days of being in the city.

View the complete City of Eugene Ordinance.

Due Date

Payment for your license is due within 45 days of the expiration of your current license. If you are licensing for the first time, you must purchase a license within 5 days of obtaining a pet with a set of permanent canine teeth or over the age of 6 months old, or within 5 days of moving into the City of Eugene.

A late fee of $15 is added to the license fee if your license is not purchased by the due date. Late fees do not apply to voluntary cat licenses.

License Term

Licenses may be purchased for 1, 2 or 3 years, with fees charged accordingly. New licenses expire on the anniversary of the purchase date. Renewal licenses expire on the anniversary of the prior license expiration.

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Why is PetData providing licensing services to Eugene?

The City of Eugene chose to work with PetData beginning in 2013 to promote animal licensing, to increase the cost-effectiveness of the program, and to provide additional services to its citizens such as licensing reminder notices, customer service operators dedicated to City of Eugene Animal Licensing, and easy access to lost animal information for animal service officers.

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Who is PetData?

PetData, Inc., headquartered in Dallas, Texas, provides animal licensing services for municipalities and animal welfare agencies throughout North America. The company, a member of the National Animal Control Association, has been in business since 1993. PetData's goals are to increase animal licensing, to reduce animal euthanasia, to educate the community, and to help solve animal control problems.

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Does PetData sell information?

We at PetData consider the privacy of our clients to be of paramount importance. PetData has never sold information or data to any third-party. PetData does not use any personally identifiable data collected for any purpose other than those as determined by client contracts.

We do not respond to requests for information from non-client individuals or corporations, nor do we release information without the express written consent of our client agencies. Groups or individuals requesting licensing data should contact the individual client's animal services agency director as we release data only to our contracted client.

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